Customers that are consumers (non business customers) have the right to revoke their order and return all products (revocation) within two weeks starting from the day of receiving the delivery.
If a customer wishes to return products he/she can contact (in writing) jtmedia through telefax, mail or email:

jtmedia
Jörg Teckentrup

Von Ingelheim Strasse 4
64646 Heppenheim
Germany



It is not necessary to name any reason for the revocation.

Consequences of revocation


Customers get full refund if the goods are returned in their original condition (return address is printed on the invoice).
If the total order value was higher than 40 Euros jtmedia will cover the return shipping costs.

Note: Customers from outside the European Union are responsible for return shipping costs.